This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My Doctor"

About: The Lawson Practice

(as a service user),

Had an appointment on a Wednesday in Sept at the Lawson Practice. Brilliant nurse I saw she was so lovely caring, polite and performed her job to the highest standard.

Also saw my doctor he too performs his role to the highest of standards, very welcoming, polite, courteous, he takes the time to listen to what I was telling him in my brief meeting with him. He also at all times maintained eye contact which is very important when dealing with patients. He is excellent at prescribing my medication on time and also calls me on the days and time specified if I have requested a telephone consultation. This doctor is definitely in the right career.

For me personally he fulfils all the medical attributes required for pursuing a career as a doctor. I am very grateful he is my doctor as my previous experience with old gp was absolutely horrendous! ! ! My doctor should be praised for his hard work and maintaining such a polite and friendly disposition at all times despite the serious situation all practices and staff are facing in light of the covid-19 situation.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Amanda Rayner, HR and facilities lead and Deputy Practice Manager, The Lawson Practice 3 years ago
Amanda Rayner
HR and facilities lead and Deputy Practice Manager,
The Lawson Practice

I am responsible for staff wellbeing and employment matters. I also ensure that the building is safe and fit for use by patients, external services and our own staff.

Submitted on 02/10/2020 at 12:14
Published on Care Opinion at 12:44


picture of Amanda Rayner

Thank you so much for taking the time to send us your story, it is very encouraging to hear that you have had such a positive experience of care here at the Lawson Practice. All the points you mention are indeed important attributes for our staff to display when dealing with patients and we are pleased that this was what you experienced, we will share your story with the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k