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Well Organised

Story from nhs.uk

"Well Organised"

About: North Tyneside General Hospital

Today I attended North Tyneside General Hospital for a DEXA bone scan. The virus receptionist arranged for the buggy to take make to the X Ray department where I completed a questionnaire. A lady called my name out and then pushed me in a wheelchair to the Dept of Elderly medicine for the scan. She kept me well informed of the procedure and when completed wheeled me back to the main entrance. She said thank you was enough thanks.

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Responses

Response from North Tyneside General Hospital 3 years ago
North Tyneside General Hospital

Submitted on 24/09/2020 at 12:43
Published on nhs.uk at 20:33

Dear Sir/Madam,

Thank you so much for acknowledging all aspects of your journey and the staff who helped keep you safe, informed and made your experience a positive one.

We will do all we can to ensure your kind comments reach the staff you mention. This small gesture of thanks really goes a long way.

Take care,

Tracy

Tracy Bruce

Head of Patient Experience

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