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"Credit where credit's due"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

In an era where people are quick to complain I think it’s important to give credit where credit’s due. At a recent procedure in FVRH’s endoscopy department I was most impressed with the care received. I was put at ease by every member of that department and alongside the nurses who actually carried out the procedure, (I don’t know their names), would like to say a special thank you to nurses Stella and Shona who went out of their way in their kindness towards me. Staff like this are worth their weight in gold! 

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Responses

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley 3 years ago
Susan Cowan
Staff nurse, Endoscopy,
NHS Forth Valley
Submitted on 25/09/2020 at 13:34
Published on Care Opinion at 13:34


Thank you for your lovely comments. Attending for an endoscopy can be an anxious time. To hear that when you attended our department you felt at ease and staff were kind, confirms that we were able to help and support you through your experience.

I will ensure your comments are shared with the team. I know the staff will appreciate receiving positive feedback.

Thanks again

Susan Cowan

Staff Nurse, Endoscopy

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