I have been with this practice for over 30 years and have always found it to be a friendly helpful place.. but recently I have found the reception staff somewhat off hand and at times rude! And also a bit judgemental..
for example I rand recently to see about a new sick note as mine has now run out.
Bearing in mind I have had one very successful knee replacement and am awaiting a second one. This was due to be done in April this year and due to our dear friend‘Covid’ was cancelled. I am now on a waiting list again with no date yet.. as you can imagine things are difficult enough with a receptionist saying “can’t you work at all?”
Believe me, after 40 years working and in the last 25 years I haven’t ever been off sick I found this very insulting. I work in a kitchen cooking and my employers won’t allow me back because I need the support of my ‘beloved’ crutch.
So please receptionist don’t judge.. try to be a bit more understanding and maybe even read the notes I’m sure you have at hand? I’m disappointed and feel a real failure at moment. Thanks!
"A generally very good practice BUT..."
About: Beechcroft and Old Palace Beechcroft and Old Palace Norwich NR5 0RS
Posted via nhs.uk
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