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Incredible service as always.

Story from nhs.uk

"Incredible service as always."

About: The Whittington Hospital

I just can not praise this hospital enough.

Since being diagnosed with a auto immune disease in March, throughout lockdown and the pressure of Covid19 the service I have recieved has been impeccable. From the Rheumatology team on diagnosis to today where I had xrays and blood tests.

A young nurse on reception today, on 3B for blood tests, her customer service was second to none. Due to many notes and requests on my profile it took time to find the correct the tests I required and she went out of her way to source the correct information for me calling many different departments to retrieve it.

From MRI's to xrays to blood tests, receptionists, Doctors, Nurses, consultants every member of staff I have encountered have been nothing but a shear pleasure who can't do enough for you.

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Responses

Response from The Whittington Hospital 3 years ago
The Whittington Hospital

Submitted on 28/09/2020 at 12:55
Published on nhs.uk at 20:37

Dear Grace,

Thank you for taking the time to let us know about your recent experience under the rheumatology service. We hope this finds you feeling well.

We are really very pleased to hear that you have been so well cared for by our staff since receiving your diagnosis at the beginning of an especially difficult period in time with the pandemic.

We will ensure that your comments are shared with service and senior directorate managers so they are all made aware and can share your feedback with relevant colleagues.

It is always a pleasure to hear that our staff have given good care to our patients.

All best wishes

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