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"can't thank the staff enough"

About: Glasgow Royal Infirmary / Rheumatology (wards 15/28 & 20/21)

(as a service user),

I was discharged from Ward 21. Glasgow Royal Infirmary after being there for nearly 3 weeks with septic arthritis. I left the ward for surgery and my care was transferred to Orthopaedics . I cannot thank the Staff of all grades enough for their care and attention. From what appeared to be an extremely busy and at times challenging environment the Staffs Professionalism attention to detail and ultimately caring attitude was superb and commendable. I would have liked the time to thank each staff member individually but understandably in the present climate this is impossible. Each staff  member is a credit to the Ward, the Glasgow Royal Infirmary and the NHS in general.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 24/09/2020 at 15:59
Published on Care Opinion at 15:59


picture of Nicole McInally

Dear JJM,

I was really please to read of your positive experience of care within Glasgow Royal Infirmary.

We continuously strive to provide the highest quality of care to all of our patients and it is always heartening for our staff to receive such positive feedback from our patients. I will ensure that staff within ward 21 and the Orthopaedic Unit are made aware of your comments.

I trust you are making a good and full recovery following your surgery and I would like to extend my thanks to you for taking the time to contact us via Care Opinion.

Yours sincerely,

John Stuart

Chief Nurse

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