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Everything was spot on

Posted By DIT DIT

"Everything was spot on"

About: Queen Margaret Hospital / Outpatients

(as the patient),

I attended QMH Clinic 7 this morning to have stitches removed. Appointment 09:30. Summoned by Nurse at 09:28. Try beating that for Customer Service!!

Just as with the Day Surgery operation earlier this month, everything was spot on. Both ladies courteous and professional as always. All done and dusted in no time at all. Advice given and sent on my merry way. QMH at its very best yet again. Many thanks all concerned.

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Responses

Response from Deborah McCallum, Surgical Nurse Practitioner, Plastic Surgery, Planned Care, NHS Fife 3 years ago
Deborah McCallum
Surgical Nurse Practitioner, Plastic Surgery, Planned Care,
NHS Fife

Submitted on 28/09/2020 at 12:17
Published on Care Opinion at 12:21

picture of Deborah McCallum

Dear DIT DIT

Thank you so much for taking the time to share your positive experience about your recent attendance to Clinic 7 at the Queen Margaret Hospital. I am pleased that you were called early for your appointment and this allowed you to be 'done and dusted' and 'on your merry way'.

It is so lovely that you found the staff in clinic both professional and courteous. We always strive to provide exceptional 'customer service' and ensure all is 'spot on'.

I will be delighted to share your feedback with all of the team involved in your care and they will be just as delighted to receive it.

I hope you remain well as you recover from your recent surgery and thank you, once again, for taking the time to post your feedback about our service.

Best wishes

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