"Upset by the nurse's attitude"

I called NHS24 on the 111 number as my terminally ill mum who has MND had been suffering from Diarrhea over the past couple of days.  She is peg fed as she can’t speak or eat as her swallowing is affected due to MND.  She is probably about 6 stone in weight & with the Diarrhea makes it harder for her to get back to normal.  Now on Tuesday she was given antibiotics to be done through her peg due to a swelling beside her tube.  This we felt may be the reason that she was having Diarrhea but wanted to see if there was anything else that could be done to help her as her feed was reduced due to her not having it due to the Diarrhea.  

Chatting to NHS24 or 111 in Scotland we waited god nearly 20 mins to speak to somebody.  We eventually did & went through all the general questions & then answered questions about where she has been, any COVID symptoms, then we were told we would be put through to a clinical nurse.  Again went over the situation & this is where it went wrong...after a few questions & advising that mum was week due to not having her feed & with the Diarrhea what could be done to which the clinical nurse said it’s only been 2 days that your mum has had Diarrhea & not everyday.  As a daughter if a terminally ill mum who has no control off her mobility & now her bowels I was so angry at that statement.  I explained that mum has had little or no feed the past few days which made them then say I will get a doctor to call you.  That staff member should have chosen their words & maybe thought of my mum & how distressing her having Diarrhea is instead of making out we did not need to call & just deal with the antibiotics giving my mum Diarrhea to run its course!  After that we waited for the GP to call who was lovely & reassuring to myself & prescribed antibiotic cream do not to be put into her system as medicine was.