"Horrendous practise procedures !"

I’m not sure weather to laugh very long and hard or cry at the absolute diabolical customer service of this ‘group’ practise.

On every single occasion I have had to deal with this practise, which totals four, there has always been a problem. Having receptionists sharing dual calendars of both practises obviously confuses the situation for the staff involved.

Ive once again made an appointment at the Thurgoland practise as this is the one I live closest to and use, yet I was not told that my appointment would be at a completely different location. When I found this information out, there was no attempt of an apology, just a rejection of my allocated time slot at secondary location. Once in my appointment the Dr did not have time to answer my very simple second question! Apparently I have to make another appointment with another useless receptionist for a telephone question! Unbelievable, I did not need or want more than five minutes, I never do ! Do not register with this surgery if you have an alternative, they are just the epicentre of unprofessionalism!