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Awful practice

Story from nhs.uk

"Awful practice"

About: Torridon Road Medical Practice

My mother is grieving (son), and has a huge amount of stress and anxiety at the moment. Every time she calls for medication, there is a delay, repeat phone calls are needed, prescriptions are either not complete, or are sent to the wrong pharmacy. They do not tell you which pharmacy to go to. She has made 9 phone calls this week trying to get her medication, and now has to wait until Monday morning so will be without for the weekend. It's absolutely shocking that these 'healthcare professionals' are looking after people like my mum who is struggling.

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Responses

Response from Torridon Road Medical Practice 3 years ago
Torridon Road Medical Practice

Submitted on 09/10/2020 at 14:46
Published on nhs.uk on 11/10/2020 at 20:26

Reply from Practice Manager Raj Baranawal.

I am sorry and disappointment to hear you are unhappy with your mother's experience at our Practice.

Repeat prescription requests take two working days for us to make available to the patient or patient's nominated Pharmacy. The case is different for acute (one off) medication which is at the discretion of the Doctor.

You have not provided your mother's details or your details so I can investigate and contact you to discuss this further.

Feel free to contact me on: 020 8698 5281 to discuss this further.

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