At the end of August 2020 my wife took unwell, called NHS 24 after hours of waiting on call back. Doctor advised they would send ambulance for hospital admittance.
When ambulance crew arrived late evening, there are no street lighting or pavements as i have moved to a new built estate.
They came in to find my wife in bed but refused to transfer her using hoist they said they werent allowed to use them.
I had to transfer her onto wheelchair on my own, take her down a temporary ramp. Then take the hoist outside and transfer her again inside ambulance onto trolley.
One of the crew members assisted with the sling and steadied the wheelchair. I got the impression that I was wasting there time and that they didnt want to help. I question what the policy is had this been an emergency situation and not just an admittance to hospital or an elderly or vulnerable person on there own. Surly my wife is not the only person the crew come across that is immobile?
Upon discharge from hospital the crew that brought her home had a completely different attitude and although there trolley was unable to come through the kitchen it did come inside and they assisted with the transfer making sure she was comfortable and safe before leaving.
"Use of hoist"
About: Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Emmiwoo (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Alan Martin