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Care Opinion

Terrible

Story from nhs.uk

"Terrible"

About: Todmorden Group Practice

This surgery offers terrible service to patients. It is virtually impossible to get through to speak to anyone , ask a question or attempt to get an appointment. You have to ring on the day for appointment but this is at 8.00 and inevitably you are left hanging on the phone for 1/2 hr or so only to be told there are no appointment s and try again the day after . The last time I rang they could even sort out a sick note and now I can't even get through to see if they have sorted out a prescription. If I could change surgery Ibd be gone so don't bother registering unless you don't have a choice

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Responses

Response from Todmorden Group Practice 3 years ago
Todmorden Group Practice

Submitted on 24/09/2020 at 11:42
Published on nhs.uk at 21:03

Thank you for taking the time to share your comments regarding the practice. We are sorry that you do not feel we have provided the level of patient care and service which you expect. We aim at all times to provide the highest standards of care.

We would be most grateful if you could contact the practice to share your concerns so that we can see if we are able to address your issues.

We pride ourselves on the standard of care we provide and the feedback we receive from patients regarding the practice is important to us so that we can continue to learn from our patients experience.

Thank you again for taking the time to share your comments.

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