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Appalling service

Story from nhs.uk

"Appalling service"

About: Swan Surgery

I have been unable to get through on the phone for months and unable to get an appointment for even longer. Really there is no point in this so called practice existing

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Response from Swan Surgery 3 years ago
Swan Surgery

Submitted on 29/09/2020 at 10:56
Published on nhs.uk at 13:34

Thank you for your feedback. We are dealing with an unprecedented volume of calls at this time however have implemented several measures to try and help patients contact us in other ways.

We now have live web chat available through our website, which will enable someone to call you back if you are struggling to get through on our phone lines or they may even be able to book you an appointment directly depending on your enquiry.

We also now have eConsult which enables you to answer a series of questions regarding your reason for contacting the surgery and then it will direct your enquiry accordingly. You will get a response from the surgery or a clinician with 48 hours of submitting an eConsult.

We are offering only telephone appointments with clinicians at the moment, however, if the clinician feels you do need to attend the surgery and it is safe for you to do so then they will make you a face to face appointment.

If you would like to discuss your concerns further, please do not hesitate also to contact us on, admin.swansurgery@nhs.net and we can arrange for a member of the team to contact you.

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