"Lack of communication"

This morning I spoke to a receptionist about blood test results I needed in order to receive my methotrexate medications, which I am now three weeks late in taking.

She informed me that the methotrexate had been sent to the pharmacy last week, however I have received no communication regarding this, which is running theme.

The receptionist (who was professional and polite) also informed me about a text message I should have received stating I need to get bloods done each month. However, when I spoke to a doctor last week, they very aggressively informed me on the phone that I only need bloods every three months, and not once a month as Homerton Hospital have directed.

I am frustrated and disappointed by the complete lack of communication between De Beauvoir and Homerton, this has been the case since I have been undergoing treatments and check-ups at the hospital. I am doing my part in my ongoing RA treatment as much as possible to aid my recovery, I don't feel I am getting the same support from medical professionals.

Why can't the surgery inform me when there is an item missing from my prescription rather than me making a wasted trip?

Why are Homerton and De Beauvoir not communicating about my healthcare requirements and process? I consider this is straight-up malpractice.

Why did your doctors get aggressive on the phone at their patient for simply requesting to be kept informed about their health and communication between the hospital?

I have been very patient in this unpredictable time with my healthcare requirements being put on the backburner for those in much greater need. However I find it unacceptable to be treated as less than a statistic and to not have any form of reliable communication with either my surgery or the hospital.