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"Amazing care"

About: Northwick Park Hospital / Paediatrics Northwick Park Hospital / Urology

(as a carer),

My nephew was bought into the hospital paediatric emergency department via paramedics, straight away we were greeted by Senior Sister Helen who was absolutely brilliant,   she made us feel calm, she cared and she gave us her time, even though she had so much other patients and work to do, she took the time out to care. Our situation was a bit complex but that did not fase or deter Sister Helen, the care that was provided by Helen was amazing.   She went above and beyond to make sure everything with us was ok, we were then seen by Doctor Mona who also was absolutely amazing, no words can describe our gratitude and the time they took out to understand our situation and to help us, . We are very greatly grateful 🙏 for the service we had received. Thank you thank you thank you 

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Responses

Response from Peter Hare, Patients Services Manager, London North West University Healthcare NHS Trust 3 years ago
Peter Hare
Patients Services Manager,
London North West University Healthcare NHS Trust
Submitted on 16/09/2020 at 12:57
Published on Care Opinion at 12:57


Dear Miss Mimi

Thank you for letting us know about your nephew's recent visit to the Paediatrics Emergency Department. I am sorry to hear first of all that your nephew required emergency attention and sincerely hope that he is already feeling better.

It was great to hear how well your nephew was looked after by both the nurse and the doctor who treated him. I will ensure that your kind words are shared with the team as I know that they will greatly appreciate your positive feedback.

Thank you again for taking the time to post about your experience.

Kind regards

Peter Hare

Patient Relations Manager

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