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"Fantastic mental health support every time"

About: Dr Gray's Hospital / Emergency Medicine Dr Gray's Hospital / High Dependancy Unit Pluscarden Clinic / Psychotherapy

(as a service user),

I have required medical attention five times in the past year all relating to my mental health and/or some form of physical injury as a result of my mental health. A& E have been fantastic each time caring for me, truly listening to me and being seen quickly. I have been in other wards including HDU and ward 4, all of which the staff have been great and really made me feel like I’m okay and I’m safe with them.

The outpatient department at pluscarden clinic have been unreal in their support - there is always someone to speak to if it’s a query or I’m in a crisis situation. I see a lot of negative experiences around adult mental health services but I cannot relate. The support and service I am receiving meets my needs and is helpful in supporting my recovery journey and living a safe life.  

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Responses

Response from Corrine Lackie, Interim Chief Nurse, Dr Gray's Hospital, NHS Grampian 3 years ago
Corrine Lackie
Interim Chief Nurse, Dr Gray's Hospital,
NHS Grampian
Submitted on 14/09/2020 at 16:41
Published on Care Opinion on 15/09/2020 at 16:51


Hello James25,

Thank you very much for your feedback, I am so pleased to hear that you have had a positive experience across A&E, HDU, Ward 4 and Pluscarden Clinic Outpatient services. I will pass on your comments to the teams involved.

It is fantastic to hear that you have such a positive experience at Pluscarden clinic outpatients and it means a lot to staff to hear such encouraging feedback.

I wish you all the very best in your recovery journey.

Kind regards

Corrine

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