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Overwhelming professionalism

Story from nhs.uk

"Overwhelming professionalism"

It’s been a while since I visited this hospital but what a change, seems more modern, really clean and front desk are Openly welcoming, on par with advice and organised. On both visits within 24 hours, minor injuries footfall was overwhelming but the whole place just seemed to have a calm atmosphere And I was amazed how quickly I was seen. The nursing team are truly professional and full of aftercare guidance. Great team, amazing service, a credit to the community

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Responses

Response from New Cottages Day Hospital 3 years ago
New Cottages Day Hospital

Submitted on 21/09/2020 at 10:03
Published on nhs.uk on 22/09/2020 at 11:00

Dear Nigel,

Many thanks for taking the time to share your thoughts regarding the quality of care provided by our Minor Injuries Unit (MiU) colleagues. I have passed your message onto the manager who looks after our MiU's and I'm sure she will share your kind words with the whole team.

Best wishes

Christopher Hampson

Patient Experience Officer

PALS and Patient Experience Team

Cambridgeshire and Peterborough NHS Foundation Trust

Tel: 01223 219 444 / 0800 376 0775 Confidential voice mail available.

E-mail: pals@cpft.nhs.uk

Open: Mon-Fri 9am till 5pm. Closed bank holidays

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