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Disappointed

Story from nhs.uk

"Disappointed"

About: Hospital Of St Cross (Rugby)

After always loving St Cross following a long term stay when I was younger I was relaxed to know I was to have a pelvic ultrasound here today. I was hugely disappointed with the unsympathetic sonographer at my appointment. I suffer from health anxiety and needed a friendly face, of which I did not get! I have previously had the same procedure at SWIFT and the team were so empathetic and reassuring. This lady made me feel so uncomfortable and even more worried than when I walked in the building. My anxiety has since been through the roof!

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Responses

Response from Hospital Of St Cross 3 years ago
Hospital Of St Cross

Submitted on 11/09/2020 at 10:43
Published on nhs.uk at 17:28

Hello, we are very sorry to hear that you were disappointed with the care you recently received at the Hospital of St Cross, Rugby. It is our top priority to ensure patients feel reassured and at ease during any appointment and we are sorry that this was not the case for you on this occasion. If you would like to raise this issue further, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX. If you do decide to contact us, please make us aware that you have left comments on the NHS website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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