"Confused"

I realise its hard for GP`s having to do telephone consultations but believe me its harder for the patients especially when you`re getting conflicting information. In todays COVID world a patient wouldn`t go to the trouble of supplying an online enquiry and then wait 2 days to speak to a GP by phone unless they really needed to.

I spoke to a GP yesterday, explained the problems I was having and was told a prescription would be arranged as the problem is ongoing and a previous 3 day course of antibiotics had helped but that another course of the same antibiotic for longer would hopefully sort it once and for all.

After 2 trips to the chemist and no prescription and being told when I rang the surgery yesterday it was because the GP had technical issues but it would be sent and then actually asking the receptionist face to face in the surgery this morning and being told yes the prescription is sent and another wasted trip to the chemist I`ve now been told by reception that another GP has said no prescription until urine tests are back and that the prescription they thought had been sent was a previous one. This now means waiting for test results then goodness knows how long for someone to contact me or a prescription to be arranged. All in all this medical issue has been ongoing for at least 2 weeks as my records will show and looks likely to continue to do so. Meanwhile the discomfort is something I just have to grin and bear and so much conflicting information doesn`t help. I know the staff are working through difficult times (aren`t we all) but much as the staff are trying their best then so are we patients its a 2 way street. You try telling an unknown, unseen voice on the phone how you feel when you`re under the weather and getting nowhere fast. Sorry for the moan ladies and gents, I love you all and our NHS dearly but today the frustrations and inability to sort things out have really got to me. Blame my poorly bladder cos I do !