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"Trying to get through on the telephone"

About: Eccles Gateway Medical Centre

(as a service user),

Every time I phone this gp practice I am placed in a ludicrously long queue which takes an absolute age to decrease. I suspect that there may only be one or two people on the phones and there should be a lot more

As I write this I am waiting for someone to answer and I have been on the phone for an hour plus.   Totally unfair

The GPS in the practice are fine.    The problem is most definitely trying to get through

Surely there has to be a better way than this

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