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"Recovery Treatment."

About: Change Grow Live / Inspire North & Central Lancashire

(as a service user),

I'm a service user who has been in and out of treatment for the last 25 yrs. I recently came under the care of Change Grow Live, who runs Inspire, our local drug, and alcohol service. 

Since the start of Covid 19, in March, CGL has gone to great lengths to ensure that my prescription is still available and that I'm kept a safe as I can be from Covid 19. The staff makes regular contact calls to make sure I'm ok and not in any kind of distress. Obviously groups and keywork sessions have had to stop with the 2-meter rule so what CGL did was to offer groups via Zoom and also phone calls and for those of us that have access to the internet, it's been a lifeline, and not just groups but other activities like quiz nights and social evenings.  Even for the ones who do not have access to the internet every effort has been made to keep in contact like giving out "Burner Phones" so staff can call them.

This is me saying a massive thank you to all the staff at CGL for making sure I'm kept safe and that my treatment continued, for turning in for work when I'm sure they had there own worries to contend with.

Thank You.

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Responses

Response from Wendy Harker, Quality and Governance Lead, Lancashire, Change Grow Live 3 years ago
Wendy Harker
Quality and Governance Lead, Lancashire,
Change Grow Live
Submitted on 08/09/2020 at 17:43
Published on Care Opinion on 09/09/2020 at 09:39


Thank you Tayotony for your comments and for taking the time to complete your feedback. I will ensure that this is shared with the teams. Change Grow Live have responded to the Covid pandemic in a way we only know how and that is with all the service users at the heart of our services and in everything we strive to achieve. I am so pleased you have found the digital support, phone calls and zoom meetings of use and a lifeline. May I wish you well and a massive well done to you for the courage and commitment in accessing the Inspire service for your support.

Thanks again, we really do appreciate your feedback;

Keep safe and Take care:

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