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"Expert care and attention"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I attended the day surgery unit for a biopsy. I was quite apprehensive given the nature of my condition and the procedure involved. From arriving at 8am through to being discharged in mid afternoon I have to say that the experience, perhaps not enjoyable, was handled in a very patient caring way and was conducted very quickly and efficiently. Everyone involved with my care showed a genuine desire to make this as straightforward and as comfortable for me during my short stay. From the nurses to the surgeon and anesthetist I would like to take this opportunity to say thanks for all your great work. To you all it might simply be your job but for me it was a one time experience that I was clearly worried about but with your expert care and attention I was clearly in good hands.

Sincere thanks to all.

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Responses

Response from Mandy Clark, Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital, NHS Forth Valley 3 years ago
Mandy Clark
Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital,
NHS Forth Valley
Submitted on 07/09/2020 at 13:39
Published on Care Opinion at 13:39


Dear Vulcan

Thank you for taking the time to post about your recent experience in Day Surgery. Coming into hospital is a worrying time for patients and I am delighted to see that staff treated you in a caring way and that everything was conducted quickly and efficiently.

I will pass on your lovely comments to all staff involved in your care.

Wishing you well in your recovery

Kind regards

Mandy

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