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"Explained simply but in great detail"

About: Forth Valley Royal Hospital / Day Surgery

(as a service user),

My own personal feelings of sharing this are in dedication to Dr Camilleri-Brennan and all the staff who took part in my time at Forth Valley Royal Hospital.

Everything was explained to me simply but in great detail regarding both the seriousness of my situation, the potential consequences and recovery procedure. The highest praise I can pay is the fact that I was treated as if I was their own child and anyone who has children can understand the effort, attention and dedication that requires. Mr Brennan’s calming yet authoritative presence and professional demeanor was a huge benefit to me and helped me enormously and gave me complete confidence that I couldn’t be in better hands in what could have been a very serious situation, you can’t put a price on that, especially as I had never received surgery before. I must also praise highly the lady at the pre-op anaesthetic procedure, forgive me, I can’t remember her name, she was half my size in terms of physical stature but she felt like a giant to me in terms of her presence, professionalism and calming influence. Everyone involved from the surgery to the ward staff and the domestic staff receives my most sincerest gratitude and made a difficult period very straightforward for me, I cannot thank them enough.

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Responses

Response from John Smith, Operation Manager, Theatres, NHS Forth Valley 3 years ago
John Smith
Operation Manager, Theatres,
NHS Forth Valley

English

Submitted on 08/09/2020 at 14:24
Published on Care Opinion at 15:41


Hi

Thank you for taking the time to tell us about your experience. I will pass this on to Mr Brennan and your Anaesthetist as I'm sure they'll appreciate your feedback.

I hope you're recovering well following your procedure.

Best wishes

John Smith
Operational Manager, Acute Services

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Update posted by D M (a service user)

Hi John, thanks for your response and I am recovering well. Hopefully only another few weeks until I'm back at work and, more importantly, back on the golf course!!

Response from NHS Forth Valley 3 years ago
Submitted on 15/09/2020 at 09:56
Published on Care Opinion at 09:56


Thank you so much for taking the time to write in. I have worked out which member of my team saw you, I had to measure everyone and find the shortest, then only to find out you are in actual fact very tall and your description could have matched most of the staff!

I have fed back to Gillian and she was very chuffed with your kind comments.

We all wish you a very speedy and safe recovery.

Kindest regards

Katherine

Preop Assessment Sister

NHS Forth Valley

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Update posted by D M (a service user)

Hi Katherine, thank you for your response and for passing on my comments to Gillian. In an age of society as we are now where basic decency, respect, care and compassion can be alien to some, the treatment I received from everyone was humbling and I have nothing but praise for all who looked after me pre and post operation and especially Gillian who, in addition to her other duties, not only carried my bag but didn't laugh at me in my gown and surgical socks when it must have been so tempting!!😀 Hope everyone is safe and well. Many thanks again.

D M

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