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They still have no prescription for me

Posted By Roughneck

"They still have no prescription for me"

About: Royal Cornwall Hospital (Treliske) / Urology

(as the patient),

I was diagnosed with prostate cancer and underwent robotically assisted surgery at Bristol in January. As a consequence I have erectile dysfunction. I was recommended Caverject injections. He wrote to my GP suggesting he prescribe 8 weeks’ supply which he did. Unfortunately after 4 weeks my GPs pharmacy was unable obtain further supplies. I telephoned Lloyds pharmacy at RCH who confirmed they have stock. I requested, several times over the last 3 weeks, a prescription be sent to Lloyds so that I could collect the drugs. I have contacted a Lloyds today and they still have no prescription for me. RCH has afforded me incomparable care over the last 9 months but it seems there is a complete disconnect in this particular process. Lloyds cannot issue drugs prescribed by an external clinician and my internal clinician has not, for some reason, prescribed the drugs they recommended for me. I wonder how this is supposed to work.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 18/09/2020 at 12:20
Published on Care Opinion at 12:20

picture of Jess Saunders

Dear Roughneck,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was very sorry to read about the trouble you have been having trying to get your prescription of Caverject. I have shared your story with the Pharmacy team here at the Trust who have provided the following contacts if you would like to speak to them directly. I believe they are looking into the issue already following your story so they know they may get a call from you.

You can speak to any of the following people all of whom work in the Pharmacy team; Alison Hill, Kim Olds or Sarah Griffiths on 01872 252593

I hope they will be able to resolve the issue with you. Please do not hesitate to contact the team if you would like to raise your concerns further by calling our Patient and Family Experience (Complaints) team on 01872 252973 or emailing rcht.patientexperience@nhs.net

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Roughneck (the patient)

I have now spoken with Alison Hill and I find that Lloyd’s Pharmacy do not, in fact, have stock on the Caverject “Dual Chamber” 20mcg kits which I was prescribed after all. I wish I had discovered this six weeks ago, it would have saved considerable trouble. Instead, my GP has now prescribed Caverject “Dual Chamber” 10 mcg kits of which I will have to employ two on each occasion of use. This is less than satisfactory but seems to by my only option short of drawing up a self-prepared injection into a syringe for self-administration and I’m not sure that is a good idea. Apparently there is so little demand in the UK that pharmacies do not keep “buffer” stocks and the next delivery will not be before February 2021. Thank you for your assistance in this, Jess,

R

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