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"The doctor took his time to understand my issue"

About: Royal Cornwall Hospital (Treliske) / Dermatology

(as the patient),

Everyone I came across in this department where wonderful. I felt very relaxed and taken care of throughout my time there. The doctor took his time to understand my issue and listen to me. 

I also had to have a biopsy done, I was quite nervous as I have had this procedure done before and the doctor who carried it out did not listen to me when I said I could still feel it and it was extremely painful. I told the doctor who carried out my procedure this and she took her time to make sure I was comfortable and I could not feel a thing. I couldn’t have asked for a better experience whilst I was there. Thank you!!!

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Responses

Response from Claire James, Research Nurse, Royal Cornwall Hospitals NHS Trust 3 years ago
Claire James
Research Nurse,
Royal Cornwall Hospitals NHS Trust
Submitted on 16/09/2020 at 11:19
Published on Care Opinion at 11:19


Dear Lunasolar,

Thank you for taking the time to leave feedback on your experience.

I am delighted to read that you found our department to be wonderful and our Doctor took their time to understand and listen to you.

I am pleased that you felt relaxed and comfortable during your procedure. I do hope you are healing well.

I will share your comments with our team.

Many thanks again,

Claire

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