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Care Opinion

Fracture arm

Posted By Surprised Patient

"Fracture arm"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / X-Ray Department

(as a service user),

I had a fall in July 2020 and fractured my arm . I attended Causeway Hospital at 10.30pm and I feel I had to tell you of my excellent care and experience .

I was taken aback that the diagnosis and treatment was performed so quickly and efficiently  as I fully expected to be waiting at least 4 hours when I first arrived at the ED . All the staff I had contact with were friendly and kept me informed of all my treatment  from reception, triage ,X-ray and having my arm put into plaster .

I cannot praise the staff enough , the receptionist, porter, nurses in ED &  X-ray and in particular the amazing friendly doctor who took the time to show me my X-ray on a monitor and explain it to me in detail.His bedside manner was the best I have ever experienced , he put me at ease throughout my treatment and explained everything as he went along .

I suffered a broken elbow in  Spain a number of years ago and the bad experience I had there makes me realise how very lucky we are to have the NHS ! 

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Responses

Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 3 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 02/09/2020 at 17:38
Published on Care Opinion on 03/09/2020 at 13:57

My name is Natalie and I am the Assistant Clinical Services Manager of ED, Causeway.

Thank you for taking the time to give us feedback on the service you received, when you attended after your fall. This feedback will be shared with the Team in ED, and the staff appreciate hearing patient's positive experiences.

It is reassuring to hear that patients continue to receive safe, effective and compassionate care.

I wish you a speedy and full recovery.

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Update posted by Surprised Patient (a service user)

Natalie

Thank you for your reponse.I am happy that you are letting the team know as they deserve recognition for their professionalisim.

Best Regards

Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust 3 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 03/09/2020 at 15:18
Published on Care Opinion on 04/09/2020 at 10:34

picture of Matt Suddaby

Hi Surprised Patient, My name is Matt Suddaby and I am the Site Lead Radiographer at Causeway Hospital.

Thank you very much for your positive feedback regarding the treatment you received in the xray department. It is so important for staff to hear such positive feedback, especially during these unprecedented times, and I will ensure that I pass on your kind words to all the staff.

Good luck with your onward recovery, and thanks again for the time out to feedback to us.

All the best, Matt

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