"Frightened"

Dear Miss Pope,

Thank you for taking the time to contact us via the NHS website; we are very concerned to read that you have understandable worries about your health and are finding it difficult to get a diagnosis or description of what may be causing the symptoms you are experiencing. The Trust works very hard to provide a high and responsive standard of care for all patients, and so we are disappointed and sorry that this hasn’t been your recent experience. Please accept our apologies for the obvious anxiety and distress this has caused and continues to cause you.

If you have not already done so, then please contact our Patient Advice and Liaison Service (PALS) as soon as you are able to; they will be able to take some details from you and either make enquiries on your behalf, or arrange for you to be contacted by someone who can speak to you about your health concerns. PALS can be reached by email at esh-tr.palsh@nhs.net or you can call them on 0300 13 14 500 and when promoted by the message, dial 14 80 90. If you call and are answered by a voicemail please do leave a message, including your contact number, and one of the team will call you back as soon as one of them are free.

We very much hope you will contact PALS so that we can be of assistance and help you obtain the answers you are looking for. In the meantime, please take care and stay safe.