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Poor monitoring

Story from nhs.uk

"Poor monitoring"

About: Queen Elizabeth Hospital (London)

I have a thyroid problem and I was supposed to be monitored. But I didn't get any letters or any other contact for months, and I went from being hyperthyroid to chronically hypothyroid to the point I lost a lot of my hair. Blood test monitoring done by nurses rather than endochrine consultants. Nurses often never there when I called. My email is anonymous as I don't want the staff to know it's me.

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Responses

Response from Queen Elizabeth Hospital 3 years ago
Queen Elizabeth Hospital

Submitted on 01/09/2020 at 13:03
Published on nhs.uk at 13:05

I am sorry to read your comments about your recent experience. All of our staff are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all your concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experiences with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients.

If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592.

Thank you for taking the time to provide feedback.

Patient Experience Team

Lewisham & Greenwich NHS Trust

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