This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The importance of continuity

Posted By Happy Feet walking

"The importance of continuity"

About: Whiteabbey Hospital / Day Surgery

(as the patient),

Can I please express my thanks to the podiatrists at Antrim, Whiteabbey Hospital and Clinic. 

For the past six months they have worked tirelessly to rectify the problems with my feet. 

I single out Brenda and Sarah, they have been terrific and I've been fortunate. 

Brenda is patient, caring, knowledgable and supportive. 

Throughout she has always explained and taken me along and made me feel that I matter. To her the patient is important. Having continuous care, mainly from her, has been helpful. 

To often organisations forget the importance of the individuals they employ and the impact of interactions with clients. Being shunted backwards and forwards between care providers makes you feel like a nuisance and is counter productive. She has managed, watched and explained things. 

Your staff are brilliant. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Suzanne Pullins, Director of Nursing and User Experience, Northern Health and Social Care Trust 3 years ago
Suzanne Pullins
Director of Nursing and User Experience,
Northern Health and Social Care Trust

Submitted on 08/09/2020 at 22:23
Published on Care Opinion on 09/09/2020 at 09:39

picture of Suzanne Pullins

Dear Happy Feet Walking

My name is Suzanne and I am the Interim Director of Nursing and User Experience in the Northern Trust.

I am delighted to hear that Brenda and Sarah were 'terrific' and that you found their approach both reassuring and helpful. Your kind words will mean a great deal to this team and I thank you very much for taking the time to tell us about your positive experience.

I will share your story with the Podiatry Services Manager and Allied Health Professions Lead and I know that they will be really pleased to receive your feedback

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alison Campbell-Smyth, Assistant Director Community Care, Community Care - Residential, Day Care, Permanent Placement Team, Mid Ulster Comm Integreated Teams, Macmillan HSPCT, SDS & PD, NHSCT 3 years ago
Alison Campbell-Smyth
Assistant Director Community Care, Community Care - Residential, Day Care, Permanent Placement Team, Mid Ulster Comm Integreated Teams, Macmillan HSPCT, SDS & PD,
NHSCT

Submitted on 09/09/2020 at 17:29
Published on Care Opinion on 10/09/2020 at 10:09


Hi Happy Feet Walking,

I'm Alison Head of Podiatry for the Northern Trust.

I am really pleased that you have found our service to be so helpful. Hearing how we have made a difference is really important to all our staff and I'll pass your message on to the team in Antrim and Whiteabbey.

Thank you for taking the time to get in touch.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k