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Dreadful care on stroke ward

Posted By Frightened

"Dreadful care on stroke ward"

About: Pilgrim Hospital / General medicine

(as a service user),

On the stroke ward. Told not to go to toilet unaided - I called and waited 2 hours! Atrocious!

Noisy at night - staff laughing and chatting 

Cold ward with windows open. No blanket

Not given food - breakfast or lunch. 

Needs sorting out. What sort of staff are these? There seemed to be a lot of agency staff being used.

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Responses

Response from Stroke Association, Stroke Helpline, Stroke Association 3 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 03/09/2020 at 07:21
Published on Care Opinion at 07:21

Comment from the Stroke Association [SM1]

Hello.

We’re sorry to hear about your stroke and that you feel you didn’t receive good care.

It seems that the hospital is going to look into your concerns but if you’re still unhappy, you could get in touch with the Patient Advice and Liaison Service (PALS). PALS can help people to resolve health-related concerns and answer any questions they have about NHS care or treatment. You can call Pilgrim Hospital at on 01205 446243 or email them at pals@ulh.nhs.uk

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you’re now getting any support that you need to make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

[SM1]Please make sure you add this at the top of your response

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Response from Rebecca Stanham, Lead Nurse General Surgery, Vascular, Head and Neck, ULHT, United Lincolnshire Hospitals NHS Trust 3 years ago
Rebecca Stanham
Lead Nurse General Surgery, Vascular, Head and Neck, ULHT,
United Lincolnshire Hospitals NHS Trust

Submitted on 03/09/2020 at 13:55
Published on Care Opinion at 13:55

Dear Frightened

Thank you for taking the time to share your experience on the Care Opinion website.

I am saddened and disappointed to read the experience you had on the Stroke Unit at Pilgrim Hospital, Boston. This is far from the standard of care we expect and deliver within our unit.

I am keen to speak with you to discuss your experiences so we can learn from it, please could you contact me directly on Rebecca.stanham@ulh.nhs.uk or via the PALs team on pals@ulh.nhs.uk to arrange a convenient time to speak. If you should contact us via PALS can you please quote CO783582.

Kind regards

Rebecca Stanham

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