"Contact with family"

I understand the reason behind only one person can visit a patient (appointed person) by appointment only to during pandemic and as government rules.

But what I do not understand is why cant other family members at least phone into the ward to find out update on their relative or even speak to them on phone, even although phone is available by patient bedside on this ward.

My mum is in this ward and my dad is the appointed visitor and when myself and my sisters from England tried to phone into the ward to see how my mum was doing my dad was later told to tell rest of family they cannot phone into ward and can only get information on my mums condition and progress through the appointed visitor (my dad).

What utter Madness is this. You cannot catch or pass on Coronavirus by speaking to your relative on the phone.

This seems very unfair and causing our family profound anxiety and worry not even being able to speak to our mum on the phone.

I feel angry and confused and simply do not understand this ruling.

Please can anyone clarify for me because right now I'm dumbfounded and at a complete loss at this cruelty. It's killing me not being able to at least speak to my elderly mum.