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Care Opinion

A five-star experience

Posted By PEGGYZZZ

"A five-star experience"

About: Royal Infirmary of Edinburgh at Little France / Xrays and scans

(as a service user),

Elderly mother in law went for CT scan today.

All the staff from car park attendant to all indoor staff were very courteous and professional. A very difficult visit which was greatly assisted by this very high level of service. A five-star experience. Thank you.

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Responses

Response from Ann Thomson, Team Leader - Patient Experience, Patient Experience Team, NHS Lothian 3 years ago
Ann Thomson
Team Leader - Patient Experience, Patient Experience Team,
NHS Lothian

Submitted on 03/09/2020 at 10:59
Published on Care Opinion at 14:04

Dear PEGGYZZZ,

Thank you so much for sharing your story with us via Care Opinion and it was lovely to read your very kind words. I’m so glad that you and your mother in law had such a good experience during such a difficult day.

Please be reassured that your feedback has been shared with the senior management teams and I have asked them to make sure that their teams at the Royal Infirmary of Edinburgh are aware of your lovely feedback.

With warm wishes to you and your mother in law,

Ann

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