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"Recent treatment of my burns"

About: Derriford Hospital / Plastic surgery Helston Community Hospital

(as the patient),

In August 2020 I managed to sustain amazingly painful burn  injuries to my lower body. I can not thank enough  the two receptionists who were so kind and ushered me into the minor injury unit to be treated, initially by Shelley the HCA and then by Jo the RGN.

Due to both of their kindness, calmness and professional care they managed to reassure me and also reduce the amount of damage to my skin. Jo also referred me up to Derriford Hospital in Plymouth, where I was later seen that same day by the Burns Team.

Thankfully two weeks later I am now healing really well and can carry out all the normal day to day activities I enjoyed doing before the accident.

A big thank you to Jo, Shelley and the two lovely receptionists on duty.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 15 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 24/01/2023 at 11:45
Published on Care Opinion at 11:45


picture of Alison Stanton

Apologies for the delay in responding to your comment.

I am really pleased to hear that you were treated so well and I hope you are now fully recovered.

Kind regards

Alison Stanton

Patient Services

UHP

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