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"My mum suffered a mini stroke"

About: Borders Community Services / Hospital to home service Borders General Hospital / Stroke Unit Borders General Practices NHS 24 / NHS 24 (111 service)

(as a relative),

My mum suffered a mini stroke during COVID, back in June.

I'd been visiting on the weekend, as I work in an isolated office within a farm house and live alone. I consider myself my parents "carer" as I live relatively close by.

Because no one else was visiting, and the cleaner was unable to attend, my parents aged 85 and 89 were having to cope on their own (my mum is partially disabled after an unsuccessful 2nd hip operation).

One weekend I was unable to visit because I was just plain tired. I turned up on the following Friday night and noticed my Mum's speech was slurring but she bounced into the room and dived into the ironing. When I called "supper's ready" she said "I'll just finish this piece". She'd been going for it at the ironing board probably because the ironing had stacked up. (This was her one job, as she could do it sitting down).

As soon as she sat down at the dinner table, she was able to eat, but not talk. I assumed a low blood sugar (type 2 diabetic), and thought she'd improve with food. She managed half a plate full. However, something was clearly wrong but we managed to get her upstairs to bed using aids. On Saturday I decided to call 111.

Since that time, we've met a whole team of amazing, kind and caring people. The 111 team got to us at 11.30pm on Saturday night, and this is when i learnt they work 24/7. I could hear them asking questions such as where I stay from the spare bedroom where I appeared from. After this, I decided that I should live-in and formed a bubble with my parents.

The 111 team did a thorough check. The Dr rang on Monday and we were given a lot of support, but in the end went to hospital for a full diagnostic and returned home 4 days later with a support package. Since then, Mum had her 89th Birthday in July, has stopped slurring her words and is even able to dress herself on occassion. We've met an OT who came to the house and supplied safety equipement and training, a Speech Therapist whose words of wisdom set Mum on a more positive path, and a Bladder support nurse who makes all our lives a lot easier. The district nurse now comes to check Mum's diabetic leg ulcer that we battled with unsuccessfully for a while.

In summary: because Mum suffers incontinence, she'd been de-hydrating herself, which won't have done her any good. It takes a lot of support to look after an old lady and I just want to say a massive Thank you and huge amount of appreciation to all the Borders NHS and Merse Medical Practice for being there with all your loveliness and allowing me to go to work!

Thank you from all of the family.

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 26/08/2020 at 12:22
Published on Care Opinion at 12:22


picture of Andrew Cassidy

Dear Grateful Lass,

Thank you for sharing your story with us on Care Opinion. I was sorry to read that your mum had suffered a mini-stroke. This must have been a very worrying time for you and your family. I was pleased, however, to read that the support you and your family have received from NHS 24, the team from NHS Borders, and your mum’s GP practice has helped your mum in her recovery, and enabled you to get back to work.

It can be difficult supporting our parents as they get older, and I am pleased to read that you have been receiving such a high standard of care. I hope your mum enjoyed her birthday (and, I hope, was spoiled on her big day!), and that her day-to-day mobility is improving.

I would like to make sure that your story is read by the staff who were involved in providing your mum’s care. Would you be able to provide me with your mum’s details in order that I can do this? You can contact my team directly at patient.experience@nhs24.scot.nhs.uk

We very much look forward to hearing from you.

Thank you again for sharing your story. Please pass my best wishes to your mum for her ongoing recovery.

Warm regards,

Andrew

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Response from Sandi Haines, Stroke Specialist Nurse, NHS Borders 3 years ago
Sandi Haines
Stroke Specialist Nurse,
NHS Borders
Submitted on 05/10/2020 at 12:12
Published on Care Opinion at 13:41


Dear Grateful Lass

Firstly I would really like to thank you for taking the time to correspond with us about your experience.It is always greatly appreciated when people give feedback and helps our teams to grow and develop further especially when you and your family have been through the experience of a stroke event.

I was delighted to read that your mum received such high standards of care, and that it was very individually focused,which is what we aim to achieve for all in or care.

It is imperative in supporting patients such as your mum that the family feel supported too to enable them to do such things as return to work,such as yourself, knowing their loved one is in safe hands and cared for appropriately in their own environment.I am sure your dad will be delighted to have mum home too and share in her birthday celebrations.

I hope your mum is continuing to progress and that the equipment she has is helping her be as independent as possible.

Please do not hesitate to contact me at Borders Stroke Unit if I can offer any further support in the future.

Many thanks again for sharing your story and every best wish to your mum,dad and yourself.

warmest regards

Sandi

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