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"Excellent service"

About: Pilgrim Hospital / Colorectal surgery

(as a service user),

Following a colposcopy I needed to return to the service for treatment. I tend to panic due to the nature of the body area concerned! Just as before the team, including the nurses, consultant and assistants, were absolutely fantastic. they listened to me when I explained I tend to panic, pure body reaction and that I wanted them to continue. They reassured me and distracted me whilst I was going through it. The consultant doing the procedure was male, which I was initially a bit uncomfortable about. However I shouldn't have been, he was professional, compassionate and explained everything he was doing. All round excellent service, on both visits.

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Responses

Response from Tracy Lingard, Staff Nurse, Gynae OP, United Lincolnshire Hospitals NHS Trust 3 years ago
Tracy Lingard
Staff Nurse, Gynae OP,
United Lincolnshire Hospitals NHS Trust
Submitted on 27/08/2020 at 12:44
Published on Care Opinion at 12:44


Dear SwallowHouse,

Thank you so much for taking the time to leave your feedback for us following your recent visit to the gynaecology outpatient department at Pilgrim Hospital. We realise it can be such a worrying time for women receiving an abnormal result and having to attend our colposcopy clinic. All our staff pride themselves on delivering a high standard of care, attending to each individuals needs. I am so pleased to hear that the team were able to give you the utmost support and care by showing professionalism, compassion and explaining everything to you, making a difficult experience more bearable for you. May I wish you well and I will ensure I pass on your lovely comments to the whole team.

Take care

Tracy

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