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"Amazing care delivered by Hexham Day Treatment centre"

About: Hexham General Hospital

(as a relative),

My husband and I recently visited the Hexham Day Treatment centre and were very impressed with the level of professionalism and care provided. The staff were without exception, friendly, courteous and knowledgeable. The key nurse who took my husband though the process was brilliant, and deserves particular thanks for the way she dealt with us. The Consultant and the theatre nurses "could not have been better".   Although I have experience in health care, having been a nurse and working as and inspector for the Care Quality Commission for many years, my husband does not, and he was amazed at the way the experience was made almost pleasant because of the way the care was  delivered.   Thank you for being there when we needed you!

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Responses

Response from Hexham General Hospital 3 years ago
Hexham General Hospital
Submitted on 27/08/2020 at 09:09
Published on nhs.uk on 28/08/2020 at 21:38


Dear Sir/Madam,

Thank you very much for taking the time to reflect on the experience you and your husband had with us at Hexham General Hospital. The care you describe is exactly how we would want all of our patients and their loved ones to feel.

The staff in the treatment centre will be thrilled to receive your review, they should feel very proud! Thanks again for taking the time to share it with us.

I wish a speedy recovery for your husband.

Take care,

Tracy

Tracy Bruce

Head of Patient Experience

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