"Receptionist"

After ringing the surgery today more than 300 times to get through, I then had to spend 20 minutes on hold before I came to have one other person in front of me. The receptionist quite clearly accidentally answered my call and I could hear them discussing a patient for about a minute before they realised that I was there. When they realised they immediately cut off my call without so much as an apology and I will now have to spend all that time on the phone again while trying to look after my newborn in order to get an appointment I need.

This is absolutely disgusting service and not the first time I’ve experienced it from the reception staff. Previously while pregnant I’ve had them lie to me about dealing with my prescription twice. One of these involved anti sickness medication that I needed in order to keep any food or drink down. But they kept me waiting over a week by giving me the wrong instructions on requesting and spent over a week dehydrated. Another time I have had to visit the surgery multiple times to be told my prescription was being dealt with, to then go back and be told they knew nothing about it. In addition, I’m entitled to prescriptions and suffered from an recurring infection which they refused to let me speak to a medical professional despite suffering for months and no medication from the pharmacy working. This caused me to suffer a lot during my birth and even created the risk of causing pain and discomfort to my child. I am angry and very upset that I have been treated so poorly both during and after my pregnancy and would have thought I’d have been looked after well considering my condition. I will be moving to another surgery.