"Awful and irresponsible"

I was recently referred to this service for a second time, after being sent away the first time because I told them I could not do group therapy, because I had participated in one before and I know that they cause me mental distress and selective mutism prevents me from speaking in these settings.

This time, I was informed that my problems are "too complicated to be helped". This is an incredibly irresponsible thing to say to a person who is struggling with suicidal ideation. What's the point in sticking around if my problems are too complicated to ever be helped?

So, this service, that is supposed to help a person with their mental health, ignores a person's experience and tries to force them into doing something that they know will cause them severe mental distress instead of helping, and dismisses a person's mental health struggles as "too complicated".

It is disgusting, and it is irresponsible, and I would advise anybody who is struggling with their mental health to stay away from this service, a service that would treat people in this way when they are trying to get help. It could very likely do more harm than it is supposed to do good.