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Disappointing

Story from nhs.uk

"Disappointing "

About: The Station Practice

Was on the phone at 8am to be on hold for over 20 mins

Wanted to book a telephone conversation with a certain doctor as that doctor knows my history

No telephone appointment available today ..can't put me down for tomorrow ..have to ring again in the morning and see if theres any available

I rarely go to the doctors

This system just puts you off ..

I wasn't asked about why I wanted to speak to the doctor

Let's just hope I haven't got an underlining issue that each day passes of not speaking to a doctor (I'm not holding out ) that it doesn't became fatal

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Responses

Response from The Station Practice 3 years ago
The Station Practice

Submitted on 07/09/2020 at 18:59
Published on nhs.uk on 08/09/2020 at 13:18

I apologise that you have had this experience recently but I am unable to contact you personally as you have left your feedback anonymously. I would value the opportunity to follow up on your feedback and would appreciate if you could contact the surgery and ask to speak to the practice manager on 01424 464756.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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