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My mum’s admission and treatment

Posted By Megatron123

"My mum’s admission and treatment"

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My mum had an advanced UTI. This led to her being confused and also experiencing physical effects such as inability to walk. I phoned an ambulance as she was almost immobile and very weak.

Following an investigative telephone conversation, a paramedic was sent out. She checked all of my mum’s vital signs and then requested an ambulance. The paramedic Elaine was great with my mum, making her feel at ease whilst establishing the need for an admission to hospital. The ambulance team were very efficient   and reassured her, despite the restrictions of COVID-19 which meant that I could not accompany her into hospital.

My mum was admitted to AMU gen transferred to ward 14. I cannot praise the ward 14 team highly enough. She was so well looked after. The UTI was addressed with intravenous antibiotics and tests were undertaken which revealed she had Campylobacter and magnesium, potassium and calcium deficiencies. Her care was exemplary. Thanks to all involved.   Our NHS staff are amazing. She is now back home and enjoying life.  

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 3 years ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 19/08/2020 at 14:44
Published on Care Opinion at 14:55

Dear Megatron123,

Thank you so much for you kind feedback. I am delighted that Mum, following this difficult period, is now back home and enjoying life.

Taking the time to share such fantastic recognition of our amazing NHS staff is truly appreciated. I am so proud to pass on your kind comments to the staff in AMU and Ward 14.

Please wish Mum well from myself and thank you once again for using Care Opinion to share it.

Yours, an exceptionally proud Lead Nurse.

Gerry

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 21/08/2020 at 16:44
Published on Care Opinion at 16:44

picture of Alan Martin

Dear MEgatron123

Thank you so much for taking the time to share your feedback on Care Opinion. I am sorry to read that your mother took unwell and required the services of ourselves and our partners at NHSGGC. I do hope that your mother is on the road to a full recovery and is feeling much better.

I am really pleased to read that our paramedic Elaine made such a positive impression. I would be grateful if we could pass on your kind words to her in person. In order to find Elaine I would just require a few more details, the date, time and address that we attended your mum. If you would be so kind to send these details to my team, and reference your Care Opinion username so the team can link it back to this story, we can get in touch with Elaine and her manager and say well done.

Please pass on my well wishes to your mother and thanks again

Alan

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Update posted by Megatron123 (a relative)

Hi Alan,

Thanks for your response. If you could possibly let me have a link to get in touch with your team, I would be very happy to do so.

Kind regards

Megatron123

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 24/08/2020 at 11:02
Published on Care Opinion at 11:02

picture of Alan Martin

Hi Megatron,

I must apologise, what a muppet I am.

My teams email is scotamb.feedback@nhs.net

You can email them or, you can use the comment system on our website at -

https://www.scottishambulance.com/Content/EmailUs.aspx?Dept=Patient Experience

Thanks

Alan

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