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mistreated by staff

Posted By pornchy

"mistreated by staff"

About: Springfield University Hospital (London)

(as other),

Hi there I was admitted to Ward 3 following a mental health issue and I was sectioned under section 2 from Kingston A and E.

I believe I was mistreated during my time in hospital by staff and was abused by being punched in the face by a patient who afterwards continued to stay there. I was told a doctor would see me and I made a complaint to the police but a senior member of staff that day told the police it had been handled which was untrue.

I applied my own first aid training to solve the matter. My family abroad has been badly affected too..

I was in a room at the hospital and the patient opposite me was on a 3 to one which made me feel like I was constantly monitored too. I was discharged last week.  

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Responses

Response from Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 3 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 21/08/2020 at 12:02
Published on Care Opinion at 13:30

My name is Winson and I am a member of the Patient Experience Team for the South West London & St. Georges Mental Health NHS Trust. I am sorry for the terrible experience you have had during your stay in Ward 3 that has led you to feel this way about our service. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care and we take issues of bullying and mistreatment very seriously. We would like to learn from your experience.

If you can, please get in touch with our PALS team on 020 3513 6150 or via email (pals@swlstg.nhs.uk) so that we can look into this urgently for you and get whatever learning we can to ensure that this does not happen again to any Service User. We may also be able to find a way to help you to get any future support that you may need.

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