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A very distressing time

Posted By mde20

"A very distressing time"

About: Royal Devon & Exeter Hospital (Wonford) / Gynaecology

(as a service user),

I had a scan at Early pregnancy unit in RD& E Hospital in Exeter. My baby, unfortunately, didn't grow so one of the options it was d/c in the local anesthesia. It was for me very distressing time and the staff member who carried out the procedure was just not compassionate enough. Could not dilate my cervix enough and it was for me just terrifying experience. I was very upset so I just wanted to run away. The nurse wrote in the report that I was rude... I am sorry but I wasn't rude, I just didn't want to experience this. Anyway other staff on that unit was helpful a week later and empathised with me. I am myself in healthcare and I was very happy in the end with excellent care at Wynard ward.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 3 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 18/08/2020 at 11:24
Published on nhs.uk on 19/08/2020 at 08:41

Thank you for taking the time to provide your feedback. We are very sorry to hear of your experience and we would welcome the opportunity to discuss this further with you. In order for us to fully investigate your concerns and address the issues you have raised, we would be grateful if you could contact out PALS department on 01392 402093 or via email at rde-tr.pals@nhs.net so that they can take some further details from you. Once again, we are very sorry for your experience.

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