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First-class service once again

Posted By Revving

"First-class service once again"

About: Musgrove Park Hospital / Audiology (Hearing)

(as the patient),

My regular 6 month appointment didn't happen because of Covid, and replacement parts were sent that appeared different.

Phoned yesterday, and when the next slot wasn't until late September, Lee arranged for me to come in straight away. He explained that they had used my records, but the parts did look different.

He fitted one replacement set and gave me an alternative set to take away, and explained any discomfort would show quite quickly.

This morning I have swopped to the ones that better match the previous set.

Some lateral thinking, a wonderful manner, professional and caring behaviours - Musgrove Park Hospital providing first class service once again.

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Responses

Response from Emma Ralph, Audiology Clinical Lead and Manager, Audiology, Somerset NHS Foundation Trust 3 years ago
Emma Ralph
Audiology Clinical Lead and Manager, Audiology,
Somerset NHS Foundation Trust

Submitted on 18/08/2020 at 11:38
Published on Care Opinion at 15:05

I am really pleased to hear that we have been able to resolve the issue with your hearing aid. It has been difficult during the Covid Pandemic but the team are working very hard to ensure ongoing support is available, albeit sometimes in a slightly different format.

Thanks for taking the time to feedback

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