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"Worrying conditions!"

About: Royal Berkshire Hospital

Extremely professional doctors and nurses that took care of my wife until the baby was born. Then she with the baby was transferred to Iffeny ward. Now, I appreciate that they have put some control measures in place I.e. visiting hours are 1300-1400hrs and 1700- 1800hrs, which is fine in this strange situation of COVID-19, albeit how this is doing good is questionable. Lazy receptionists who do not care about the bell ringing and ringing, not going to the mums who can’t even walk because they just had an Operation, babies left helpless because dads are not allowed in. I don’t mind not being in there but there should be enough substitute service so that the mum and the babies will be fine. Those carers visiting every 4 hours is not enough; may be compromising the safety of those mothers and babies. Another thing that I want to point out is that the rooms are like sauna. Today it was 38 degrees outside and worried and I took a room thermometer just to find out 37 degrees inside. There was a fan but it was blowing hot air inside the room. Is that an acceptable level or should there be other control measures in place. Who carried out the Risk Assessment? What about the safety of the child and mother? What happens if they had heat exhaustion? Etc,.

For this reason, I was gravitated towards negativity, not the professional doctors and nurses but the rude and lazy receptionists and the poor service they provide and the condition of the rooms.

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Responses

Response from Royal Berkshire Hospital 3 years ago
Royal Berkshire Hospital
Submitted on 13/08/2020 at 09:36
Published on nhs.uk at 09:52


We are very sorry to hear that your feel your wife is not being provided with the care she needs on Iffley Ward, in relation to call bells not being answered promptly and a lack of regular reviews for your wife and your baby. The matron for the hospital maternity services has visited the ward to express the concerns you have raised with the staff that are currently on duty as this is not an acceptable situation. If you would like the opportunity to meet with the matron to discuss your concerns further, please speak to the 'midwife in charge', who will be able to arrange this.

With regards to the temperature on the ward, it is very difficult to maintain an ideal temperature in the building due to its age. We have taken steps this year to try to mitigate this with cooling units on the roof and glazing screens on windows to reflect the sun. Air conditioning units for both the wards and delivery suite areas have now arrived to make the environment more comfortable for women, babies and staff. This year has been particularly challenging, as we received conflicting advice on whether we could use such units in the ward environment during the Covid-19 Pandemic, so they have not been requested prior to this because of concerns it could help spread the virus. We are sorry that women and partners are experiencing such difficult conditions and hope that the air con units will now help the situation.

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