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"Practice Nurse Was So Helpful"

About: General practices in Lanarkshire

(as a service user),

The practice nurse/advanced nurse practitioner in Newmains Health Centre (GP was Dr Dear) was so helpful. I recently developed a wee problem and she communicated via AskMyGP quickly efficiently. She even wrote me a prescription. I was worried as covid is stopping face to face appointments with GPs but the nurse was brilliant, professional and helpful. I felt like she believed me and that made me feel valued as a patient. I then a week later had another problem and was given the exact same level of excellence. Thank you, only wish I knew your name.

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 14/08/2020 at 10:55
Published on Care Opinion at 10:55


picture of Lesley Mallon

Dear MrW

Thank you for sharing your positive feedback in relation to staff at Nemains Health Centre. At this time, like yourself, many people are justifiably anxious about seeking health care assistance and it's very important to have access to nurses/advanced nurse practitioners at our Health Centres, who are able to provide first hand advice and clinical expertise to patients.

I will be my pleasure to pass on your feedback to the Practice Manager to share with the staff.

Best wishes.

Lesley

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