This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Road To Recovery"

About: Borders Community Services / East/West Community Mental Health Team Borders Community Services / South Community Mental Health service Borders General Practices

(as a service user),

A fellow professional who relocated to the Scottish Borders following a major decline in my mental health due to living an unhealthy lifestyle, relationship breakdown, work stress, and attempted suicide I finally feel that I am listened to and my illness taken seriously  in a non-judgmental,  respectful manner. My local GP Dr Bewsher and Community Mental Health Nurse Ross acted quickly and intervened without taking over or patronising.

MH support in my previous location was poor and there appeared to be no communication between services with regards my circumstances. I was screaming out for help/support, however it felt like no one  was listening and any contact was initiated by myself. Although the MH nurse  would return my call eventually their approach wasn't helpful and it always seemed like they were 'ticking boxes' and couldn't wait to get me off the phone. 

Due to COVID any appointments here in the Scottish Borders have been with Ross (wise man) and via video link which initially filled me with dread. 

I now manage these appointments and the time, support, advice and care that I receive weekly have been invaluable in my road to recovery. 

Ross is a professional who speaks to me like a human being and not an illness. I never feel embarrassed or ashamed to share my thoughts, feelings and behaviors as he very quickly rationalises these and makes me feel 'normal'.  He doesn't tell me what or how I should be acting/speaking/doing  he just listens without judgement. He never belittles the things that matter to me and always manages to make me laugh. 

I  now have HOPE for the future, no matter how small.      

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dr Nicola Lowdon, Associate Medical Director for Primary & Community Services, NHS Borders 3 years ago
Dr Nicola Lowdon
Associate Medical Director for Primary & Community Services,
NHS Borders
Submitted on 19/08/2020 at 09:48
Published on Care Opinion at 10:59


I am sorry to hear that you have had a difficult time recently but I am glad that NHS Borders services are working well for you and your mental health is improving. Thank you for your kind words. I will pass your encouraging comments onto to Dr Bewsher and Ross

Nicola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Irene Thomson, Operational Manager, Mental Health, NHS Borders 3 years ago
Irene Thomson
Operational Manager, Mental Health,
NHS Borders
Submitted on 19/08/2020 at 10:23
Published on Care Opinion at 10:23


Thank you for your positive comments. It is pleasing to hear that in these difficult times we are still able to offer a professional service to people within Scottish Borders. It is easy to contact an organisation when things go wrong so we are most grateful that you have taken the time to let us know when we (particularly Ross) are getting it right for you.

I know that Ross is aware of your comments and he too appreciates that you have provided them.

I wish you well with your continued recovery

Many thanks

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k