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Care Opinion

Unacceptable waiting times

Posted By 113445

"Unacceptable waiting times"

About: Northern Ireland Ambulance Service The Ulster Hospital / Emergency Department

(as the patient),

Admitted to hospital with chest pain by an emergency ambulance and was told to wait.  8 hours to see a doctor. This is completely unacceptable.

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Responses

Response from Claire Edgar, Patient Experience Facilitator, Northern Ireland Ambulance Service 3 years ago
Claire Edgar
Patient Experience Facilitator,
Northern Ireland Ambulance Service

Submitted on 11/08/2020 at 15:21
Published on Care Opinion at 16:44

picture of Claire Edgar

Dear 113445

Thank you for taking the time to write your story at such a stressful and worrying time.

Care Opinion is a great avenue for getting your thoughts and feelings heard whatever they are.

Here at NIAS we welcome feedback good, bad or indifferent and if you would like to use this opportunity to add some more details about the Emergency Services and Ambulance Crew you’ve used then please email me on careopinion.admin@nias.hscni.net

But whatever you choose to do I wish you well.

Kindest regards

Claire

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Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 3 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 11/08/2020 at 16:20
Published on Care Opinion at 16:44

Hi 113445

Thank you for your feedback. I am disappointed to read your comments about your waiting time. We have been experiencing increased attendances recently resulting in longer waiting times. We have been working with our patient flow times to improve the movement of patients to wards to help facilitate improved times to see our patients and recognise we have more work to do on this.

Regards

Jenny

Interim Lead Nurse ED

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