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Where has patient care gone?

Story from nhs.uk

"Where has patient care gone?"

About: Lordswood House Group Medical Practice

Really devastated that econsult has been introduced. I used to consider myself very lucky to have such a great gp practice and always gave it full marks. Now it seems patients are a nuisance and must be kept at arm's length. I feel angry enough to bring it to the attention of my MP - so many people cannot access their doctor! The surgery has become a fortress. Yet, with a bit of imagination it would be quite possible to create good social distancing so patients could access face to face help. Covid19 has been around since Feb/March and it's now August. Instead of looking at creative solutions to provide the usual good service, you imposed econsult to keep people out! Really, really sad to see such a change of ethos.

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Responses

Response from Lordswood House Group Medical Practice 3 years ago
Lordswood House Group Medical Practice

Submitted on 11/08/2020 at 16:05
Published on nhs.uk on 12/08/2020 at 08:11

Thank you for your comments about our new e-consult system.

When introducing this new system we were very mindful that some groups of patients will still need support from our staff via the telephone to help them with the new e-consult system and our trained Care Navigators are always available to help and guide patients. If, after triage, the GP feels you would benefit from a face to face appointment they will arrange this with you directly.

Our aim is to equitably improve access to our service for everyone and provide as much continuity, in terms of the clinician that a patient sees, as possible. If you feel you would like some additional support with our new service then please feel free to contact the Practice Manager at any time and we can discuss available options with you.

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