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visit to emergency eye clinic.

Story from nhs.uk

"visit to emergency eye clinic. "

About: Manchester Royal Eye Hospital

Treated very well. Staff all very friendly and caring. Satisfied that my problem was sorted and advice given. On the negative side I was not followed up by my local eye specialists until I enquired myself and found that they knew nothing about me! That was disappointing as I have now to begin from scratch again with diagnoses and treatments. GP received instructions to carry on with the eye drops, but no other information regarding my condition.

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Responses

Response from Manchester Royal Eye Hospital 3 years ago
Manchester Royal Eye Hospital

Submitted on 13/08/2020 at 16:21
Published on nhs.uk on 14/08/2020 at 06:29

Thank you for your feedback via the NHS Website. We were sorry to learn that your experience was not as positive as we would hope and that although you were satisfied with your care when you attended the Eye Hospital, the follow up process was unsatisfactory. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO20/0030.

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