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"Excellent care during a worrying time"

About: Causeway Hospital / Surgical 2

(as a service user),

I recently had to undergo surgery in surgical ward 2 in causeway Coleraine.

I was very nervous . from the time I arrived to the time I left I cannot thank the staff enough. I was greeted in the morning by a nurse called Karen who showed me to room C . later that morning the ward sister Debbie came in to see all the patients and to check if everything was ok . she knew that I was nervous and spent time reassuring me , During my stay she checked in on us all when on shift. her staff work well together . the laughter was lovely to hear she has a friendly ward . I would like to say how caring all the staff were . even though they wore masks they were all cheery . and put us all at ease . the ward has a lovely feel with everyone working as a team even though it is very busy you could feel and hear a happy team at work. 

Aaron Danni Helen Karen Louise Danielle Olivia Mellissa thelma were some of the staff I met there were a few more but their names fail me so apologies for missing some . 

thank you again for helping me through a very scary time 

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Responses

Response from Mary Donaghy, Divisional Nurse - Surgery, Northern Health and Social Care Trust 3 years ago
Mary Donaghy
Divisional Nurse - Surgery,
Northern Health and Social Care Trust
Submitted on 11/08/2020 at 16:22
Published on Care Opinion at 16:41


Hello my name is Mary Donaghy General Manager for Surgery


Thank you very much for the lovely feedback, I will ensure that this is shared with the Ward staff. Great to hear you had a really positive experience and the staff made you feel at ease at such a worrying time for yourself

Mary

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